Terms and Conditions

Orders

Il Grappolo di De Gregorio Maria, VAT No. 05546511212, is an online store that complies with current e-commerce regulations.
For every order placed, Enoteca Il Grappolo issues an invoice for the shipped items via email to the name specified on the order, pursuant to Art. 14 of Presidential Decree 445/00 and Legislative Decree 52/2004. The data provided by the customer at the time of order will be used for the invoice.
The correct receipt of the order is confirmed by Enoteca Il Grappolo via email, sent to the email address provided by the customer.
This confirmation message will include all the data entered by the customer, who is required to verify its accuracy and promptly report any corrections.
By placing an order on the Enoteca Il Grappolo website, the customer declares to have read and accepted the terms of sale, the proposed payment methods, and the entire purchase procedure.
In accordance with Articles 3 and 4 of Legislative Decree 185/89, the customer will receive, via email, all necessary information for identifying the seller, which must be retained along with the email confirming the contract acceptance.

Payment Methods

Purchases made on Enoteca Il Grappolo are safe and guaranteed, and can be completed in several ways:

1. Payment via bank transfer in advance

In the case of payment via bank transfer, the order will be processed only after confirmation of the payment has been received from the bank.
Payment must be made within 7 days from the order date. If not, the order will be automatically canceled.
The transfer reason must include the order number, order date, and the full name of the customer.
The bank transfer should be made to:

Il Grappolo di De Gregorio Maria
IBAN:IT68M0623040052000056730616
BIC/SWIFT: CRPPIT2P552
Bank: CRÉDIT AGRICOLE ITALIA S.P.A.

2. Payment by credit card

All major credit cards are accepted, including Mastercard, Visa, Postepay, and American Express.
The card will be charged only when the order is confirmed.
Credit card data provided during the order process is protected against unauthorized access via encrypted data transmission.

Right of Withdrawal

The purchased item must be substantially intact.
The right of withdrawal is reserved only for private individuals and excludes purchases made by resellers or by those buying for resale purposes.
Shipping costs (both to and from the customer) are the responsibility of the customer.
Upon arrival at our warehouse, the returned merchandise will be inspected to check for any damage or tampering.
The substantial integrity of the returned product is essential for exercising the right of withdrawal. Therefore, we recommend taking care when packing the return shipment, ideally using the original packaging.
To exercise this right, you must send us a written notice within 14 days from the date of receipt of the goods, and then ship the item back within an additional 15 days, as per Legislative Decree 206/2005.
Procedure for Exercising the Right of Withdrawal

Send an email to info@enotecailgrappolo.it containing a declaration of your intent to exercise the right of withdrawal and the following details:

• Order number and order date
• Invoice number
• The products to be returned (identified by item code)
• Your bank account details (IBAN code)

Then wait for a confirmation from our Customer Service authorizing the return.
Once you receive the authorization, return the goods within 15 days to the following address:

Enoteca Il Grappolo
Via Corso Italia, 209 - 80063 Piano di Sorrento (NA) - Italy

Information and Complaints

For any clarification or complaint, Enoteca Il Grappolo can be contacted at:

Phone: +39 081 190 05 870 / +39 339 239 1893
Email: info@enotecailgrappolo.it